FAQ's - A common thread throughout it all.

HOW LONG DO ORDERS TAKE?
If it is an item we have in stock - usually 5 working days. If it is holiday season, I would add a few more days just to be sure : )

Custom bespoke hand-carved items - approximately 14 days. But, if you require an order urgently, email us (scout.smithandsun@gmail.com).

WHERE DO WE SHIP TO? 

Everywhere... All items are posted recorded delivery. 
We offer FREE Standard shipping on all orders over £500  

CUSTOMS

International customers: your order may be subject to a customs tax  — just so you are aware of this. The customer is responsible for any customs tax. The amount is calculated according to the law applicable in the country where goods are sent.

RING SIZING GUIDE

We use US or UK ring size measurements. If you don't have access to a ring sizer, measure your finger with a strip of paper or string, and we will see what we can do. It is, of course, not an exact science - hands are slimmer during the day, or in cold weather, etc.

The safest option is to pay a visit to your local jeweller to be professionally sized.

If a ring does not fit, please contact us and we can hopefully make small adjustments. Additional resizing requests after confirmation of size, is charged at £35 without stones, and £100.00 for all items with stones.  The customer must cover all shipping costs. Please also include a note indicating the new ring size.  

Workshop address:

The Sailmakers Building, 

11 West India dock road,

E14 8EZ London, 

United Kingdom

CUSTOM ORDERS. 

Price ranges depends on Precious Metal Market Value (weight) + design complexity + labour + shipping + sizing. All bespoke orders can be made in Bronze, Brass, Sterling Silver or Gold. But as a ballpark custom orders usually start from £200

WHERE IS YOUR PRODUCT MADE?

We make all our products in an East London workshop (UK)  -  This includes, carving, engraving, sizing, finishing, and all our stone settings. 

PAYMENT METHODS AND SECURITY
We accept Paypal and most credit cards. Our website is secured using SSL encryption and uses PCI Compliance to secure customer information and all credit card details.  We do not ever see your credit card details.  

CANCELLATIONS OF AN ORDER
We accept cancellations within the first 24 hours of an order being placed and will immediately start a full refund process. 

DEPOSITS FOR A CUSTOM BESPOKE DESIGN 

A 50% deposit is required. This deposit is non-refundable, unless you cancel your order within 12 hours of it being placed.

GIFT WRAPPING & GIFT NOTES
Please let us know if you are purchasing an extra special gift.  We can include personal notes and can gift wrap upon request (without charge).

Please see chart for ring sizes:

 

Feel free to email us with any other questions. We are always happy to chat - scout.smithandsun@gmail.com